Feedback
We would like to hear your opinions (positive or negative), suggestions and criticisms concerning all aspects of Sett Valley's services, including this website.
Use this form to send your suggestions to us electronically, or if you wish you can contact us by phone on 01663 743483.
Complaints
We aim to give the best possible standard of service, clinical and administrative, at all times. However, there may be times when you feel this has not been achieved. We operate a practice complaints’ procedure, a copy of which is available for patients to see at the New Mills site. We will try to address all your concerns promptly and provide you with an explanation and discuss any action that may be needed to improve the service we provide.
Confidentiality
All our services are confidential. We share information with other health professionals involved in your care unless you request otherwise. We need your consent to release information to other parties. Sometimes we are asked to release information to outside organisations eg, the Health Authority, to enable monitoring of services etc. In these cases we will remove personal details from the information.